Frequently Asked Questions

Yes, our products are 100% designed, printed and hand crafted right here in Australia.

Our Statement and Low Profile bed heads are freestanding and do not require a stand or fixing to your bed. Simply position your bed head up against the wall and place your bed up against it. The weight of your bed will ensure the bed head stays in place.

Upon purchasing your Floating bed head you will receive a set of brackets and easy to understand instructions with directions on how to install your bed head.

Freestanding bed heads do not require a stand or fixing to your bed. Simply position your bed head up against the wall and place your bed up against it. The weight of your bed will ensure the bed head stays in place.

Any bed that does not have a bed head attached can be used with a Mexsii Bedhead. We often do highlight some of our favourite bed bases on our blog and social media pages, so be sure to sign up to the mailing list to get the inside scoop.

Yes, our legs are centred in the bottom of the bed head frame so standard height skirting boards will not affect the balance of your bed head.

Upon purchasing your Floating bed head you will receive a set of brackets and easy to understand instructions with directions on how to install your bed head.

Our unique shape Mexsii Bedhead design means this will not be an issue, our clever designers have not sacrificed practicality for good looks. Your power boards in the centre of your bedroom wall can still easily be accessed whilst your bed head is sitting flush against the wall.

Mexsii provides a 12-month warranty for any issues that arise with your bed head deemed to be manufacturing faults. Each claim will be assessed on an individual basis so please contact us if you are not 100% in love with your purchase.

In the unexpected event that your bed head has a fault please contact us immediately (within 7 days) to discuss.

For beds heights of 55cm and lower we recommend the Low Profile bed head and for beds heights of 55cm and higher we recommend the Statement bed head. Floating bed heads will be suitable for all beds as it is fixed to the wall at optimum the height.
*Measurement is taken from the floor to the top of the mattress

We do not have a physical store and for safety reasons cannot allow customers in the warehouse. We do however offer swatch fabric samples, which provide a great indication of fabric colour and texture. We also offer 7-day refund on any purchases that you are not in love with.

All pricing is in Australian dollars.

All prices include GST.

Mexsii accepts credit card payment from debit cards (issued by Australian banks) and credit cards (Visa, Mastercard & American Express).

Yes. We use the fully encrypted Stripe payment gateway that offers the most advanced credit card security. We do not store, or have future access to any credit card information that you enter into the Mexsii website.

You will only receive a confirmation email for your purchase once the payment has gone through successfully.

Mexsii does not store any credit card details

You will receive an email telling you that your order has been submitted with all of your order details

If you would like to make any changes to your order, please contact info@mexsii.com.au immediately to ensure production has not already commenced on your product.

Enter your unique voucher number into the coupon code section at the end of the checkout to redeem your voucher.

Split payment
– 50% deposit of total purchase price is paid to place your order
– Balance will be taken via direct debit 4 weeks after the date order is placed (A Mexsii Representative will contact you within 2 business days to set this up over the phone)
– Production time is 7 weeks
– Delivery time is 1- 2 weeks (Depending on location)

6-Week Lay-By
– 25% un-refundable deposit of total purchase price is paid to place your order
– 3 fortnightly payments will be taken via direct debit, from the date order is placed (A Mexsii Representative will contact you within 2 business days to set this up over the phone)
– Production time is 8 weeks
– Delivery time is 1- 2 weeks (Depending on location)
– Items will not be shipped unless paid for in full
– Should you decide to cancel your lay by you will forfeit your 25% deposit and incur a $200 cancellation fee, any repayments made will be refunded back into your nominated account.
– For full terms and conditions click here

12-Week Lay-By
– 25% un-refundable deposit of total purchase price is paid to place your order
– 6 fortnightly payments will be taken via direct debit, from the date order is placed (A Mexsii Representative will contact you within 2 business days to set this up over the phone)
– We will only go into production once we have received 50% of the purchase price, which is after the second repayment
– Production time is 14 weeks
– Delivery time is 1- 2 weeks (Depending on location)
– Items will not be shipped unless paid for in full
– Should you decide to cancel your lay by you will forfeit your 25% deposit and incur a $200 cancellation fee, any repayments made will be refunded back into your nominated account
– For full terms and conditions click here

Yes, when in the Mexsii Bedhead Designer wait for the pop-out to appear when hovering over the thumbnail and select “Add Swatch to Cart”

Yes, we offer a special trade discount to all trade professionals. Simply apply for a trade account to be approved for the discount.

We have specially curated the fabric options in the Design Studio to make sure that your bed head will look beautiful with all the combinations. This means we do not offer any additional fabrics to the options already available. We are always interested in customer feedback and requests so please feel free to communicate your suggestions to info@mexsii.com.au

Unfortunately we do not offer a BYO fabric service.

Yes, we can offer some adjustments to bed head dimensions. Please email us at info@mexsii.com.au to enquire about this service.

No you do not have to log in to make your purchase, however by creating an account and logging in you can create and save multiple designs. This is super handy when trying to choose between all the amazing colour combinations you have created. Trade professionals will only receive the trade discount when they are logged in.

Our standard lead-time on bed heads is approximately 6-8 weeks from the date of ordering. Closer to that date we will work out a suitable time during standard business hours for your bed head to be delivered. If you have purchased on layby, this will increase the lead-time. For further details on lay-by lead-times please
see lay-by options.

Delivery is free to most capital cities in Australia. To check if you qualify for free shipping, enter your postcode into the shipping calculator in the MyMexsii Design Studio or at check out.

Enter your postcode into the shipping calculator in the MyMexsii Design Studio or at checkout to see what delivery charges apply.

To provide you with the best possible prices for your personalised bed head we do not have showrooms or stores to enable direct pick-up of products.

Yes, someone will need to be available to accept delivery on the day arranged with the specialist furniture removal company. Furthermore, our carriers provide a door-to-door service, however this does not include carrying items up stairs, placement, or removal of packaging. If you are concerned about this please send us an email to info@mexsii.com.au quoting your reference number at the time of purchase.

Unfortunately we are only able to deliver to a house address, if you have an unusual delivery request please contact us via email at info@mexsii.com.au as we love to help out where possible.

If your bed head has not arrived within the given lead time period specified and you have not been contacted to advise your bed head has been sent off with our couriers please email us at info@mexsii.com.au with your reference number and details of your order so we can provide you with an update.

Please email info@mexsii.com.au to update your delivery address prior to receiving your ready for delivery email. If the new delivery address changes the delivery region additional courier charges may apply.

Unfortunately we are currently unable to offer International Shipping.

We know you will fall in love with your Mexsii Bedhead at first glance but we also understand some matches are not always made in heaven. If you contact us within 7 days of your bed head being delivered we will exchange or refund your order! If opting for a refund and you are within our free shipping zone, you can return your item for free. If outside of our free shipping zone you will need to obtain a quote for sending back to us. Please ensure your returned items are securely packaged before sending back to us.

Any items purchased on sale are unable to be returned unless deemed a manufacturing fault upon inspection by Mexsii.

Please email us within 7 days of your bed head being delivered and we will exchange or refund your order. Please ensure your returned items are securely packaged before sending back to us.

Contact us at info@mexsii.com.au within 7 days of your bed head being delivered and we will provide you with instructions for your return. Ensure you keep all of your packaging to return items securely.

To be eligible for a return contact us within 7 days of your bed head being delivered at info@mexsii.com.au.

Once we receive your bed head your refund will be processed between 1-3 business days. For refunds back to your original payment method, please note that your financial institution may need 5-10 days to clear the funds back into your account.

Keep an eye out for email notifications – we’ll keep you updated along the way!

Should you decide to return your order within the 7 day period and you are within our free shipping zone you have access to free returns. If you are outside our free shipping zone we will provide you with a quote to return your purchase back to us.

If you no longer have your original packaging you can still return your item. Simply ensure that your bed head is wrapped securely before being picked up by our delivery partners. Mexsii will not be held liable for any damaged goods that have not been adequately secured by the customer.

In the unexpected event that your bedhead has arrived damaged please contact us immediately (within 7 days) to discuss.

Select Sign Up (hyperlink) from the navigation bar and enter your details. You will then receive an email confirming your account. Now you are ready to start creating and saving your unique bed head designs!

Select trade account from the navigation bar. You will be asked to enter your business name and ABN, if you have been accepted for a trade account you will receive a confirmation email within 48h hours. In the interim, you will be able to use your email and password to sign in and start saving designs as a standard account.

To access your saved designs you must be logged in to your account. Once logged in, click the love heart icon in the navigation bar to access your saved designs.

Ohh no we’ll be sad to see you go, but we respect your wishes. To unsubscribe just open any newsletter we have sent you, scroll to the bottom and click ‘unsubscribe’. Please allow up to 3 business days for the subscription removal to become effective.

If you place an order with us in the future, please remember to un-check the subscription box each time you submit an order.

Your information will not be sold or passed on to third parties. Your privacy is important to us. privacy policy